Refund / Money-back Guarantee Policy

The company is held responsible for delivering the product in a timely manner and according to the Customer requirements indicated in the order. Should any of the company's commitments be violated, the customer is entitled to a partial or a full reimbursement according to this policy.

Our policy gives you the right to request reimbursement if our service failed to fulfil its duties towards you. As our service offers legitimate academic assistance, we want to be sure that you leave fully satisfied. We want to emphasize that there are only certain situations when we can offer a full refund.

1. No Delivery / Partial Delivery / Cancellation by Customer

• No tutor assigned yet: This is a rare situation, but sometimes it happens. The refund amount is 100%. If such a situation does occur, the customer will be notified as soon as possible.
• Tutor confirmed; less than half the deadline has passed; customer cancels: The refund varies from 100% to 75% to cover the effort of the company and the tutor in their attempt to provide the product and services purchased.
• Tutor confirmed; more than half the deadline has passed; customer cancels: The refund ranges from 75% to 0% based on the work completed so far, to cover the efforts of the tutor and company.

2. Late Delivery

Late delivery can happen if the tutor gets ill or in case of other emergencies. The customer reserves the right to request a refund in case of delays only if the customer has not downloaded the work submitted by the tutor. If the work has been downloaded, the customer is ineligible for a refund and is deemed to have used it.

On-time delivery of all orders is guaranteed. Sometimes delays can happen due to needed materials being uploaded too late by the customer. In this situation, no refund can be granted. It is ideal to send all information regarding the task, including any additional sources that must be used, when placing the order initially.

3. Work Not as Described

The company provides customized work, specifically tailored for the requirements of the customer. The initial piece of work provided to the customer is a draft, for further development based on the customer's feedback.

• Disputed claims: If the customer is not satisfied with the quality and specifications of the work and would like to request a refund instead, the company is obliged to take the concerns into consideration and rectify the issues. Based on the plan opted for, the customer can request correction for 30/45/60 days for Limited/Standard/Premium plan, respectively, from the first submission date. If the customer is still not satisfied, the customer has the right to request a refund by providing relevant evidence or documentary proof within 7 days of receiving the work. The refund claim will be approved or denied based on the investigation results and the documentary evidence provided by the customer.
• Plagiarized content: If there is a claim that the work produced by the tutor is plagiarized, a third-party verifiable report must be provided by the customer within 72 hours of receiving the work. If the claim is substantiated, a full refund will be issued to the customer.

4. Duplicate Order / Transaction

• Accidental duplicate order: To cancel an order placed by mistake in duplicate, contact the company within 24 hours of payment and request a refund. If the order is found to be duplicate and was ordered unintentionally, a 100% refund will be issued.
• Accidental duplicate transaction: If extra or duplicate payment is processed against the same order for which payment has already been made earlier, it will be 100% refunded upon request.

5. You Are Not Entitled to a Refund If

• Receiving lower grades: We do not guarantee grades. The papers provided are tailored as draft samples only or as a point of reference; they are not ready for submission and must not be submitted directly as one's own work.
• Change of deadline: If the deadline changes, refunds due to delay and price recalculation do not apply as the end dates are different.
• Editing, proofreading, formatting orders: These services apply to original content written by you that may contain contextual errors. Editing and formatting do not lead to material changes in the original draft and focus on corrections and feedback relating to spelling, formatting, subject matter, flow, grammar, and similar features.
• Documentary proof and process: The customer does not follow the guidelines and timelines laid out in Section 6 for filing claims, complaints, or refund requests.

6. Response / Refund Processing Timelines and Process

Owing to the subjective nature of the work, a customer may have an opinion about the quality of the work and delivery which is different from that of the tutor. In such situations, the customer is required to file any and all claims, complaints, or refund requests in compliance with the following guidelines to be eligible for a refund:

• Provide a minimum of 7 working days for evaluating and communicating a decision on the request.
• Any claim, complaint, or refund request must be filed through the customer's account on the website along with required documentary proof, following all terms and conditions laid out in this policy and the Terms of Service.
• Provide a minimum of 7 working days for processing a refund after the decision has been communicated by the company.

7. Contact

For inquiries, write to us at support@skilledprofessors.com.