| SYLLABUS | ||
| Office HoursBy Appointment | ||
COURSE DESCRIPTION
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Reviews activities associated with managing personnel unique to health services industry. Discussed in depth are such personnel office functions as recruiting, selecting, training, motivating, leading, and evaluating staff and credentials. Also studied are reimbursement structures, as well as practical operations necessary to manage a diverse and professional operations staff.
Prerequisite:
HADM 200 or adviser permission.
COURSE INTRODUCTION
The success of any healthcare organization is centered on the patient experience. From admission to discharge, patients encounter a myriad of healthcare professionals including ambulance drivers, language interpreters, physicians, nurses, and technicians. Patient interactions with these professionals, combined with quality of care, are critical components of their experience.
Although working in healthcare is often described as intrinsically rewarding, there are unique challenges associated with this industry. Hospitals operate 24 hours a day, 7 days a week. Healthcare is heavily influenced by external factors such as legislation, labor unions, insurance providers, and the economy. Despite a heavy reliance on technology, healthcare remains labor intensive and a health system cannot thrive without those who are directly and indirectly responsible for patient care.
Human resources management is simply defined as the management of an organization’s employees. The human resources department is responsible for payroll, benefits, compensation, talent acquisition, talent management, performance management, labor and employee relations. Once viewed as administrative overhead, the Human Resources Department plays an integral role in the strategic management of healthcare today.
This course will provide an overview of the human resources function within the context of the unique and fluid environment of healthcare.
COURSE OBJECTIVES
| At the conclusion of the course students should be able to: | |
| Discuss the significance of human resources management to present and future healthcare executives;Develop job description utilizing job analysis for the position;Understand various models of wage, salary and benefits offered by healthcare employers;Develop an understanding of effective personnel methods;Identify key elements of employee recruitment, selection, retention, training, development, and performance management and apply such to the healthcare work setting;Understand and develop effective staff development and recognition strategies;Understand the impact current industry trends, economy, government, and unions have on a healthcare organization;Understand methods to build and sustain a professional work environment in healthcare. | |
COMPETENCIES
The Master of Health Administration (MHA) program uses a competency-based learning model. Each objective of this course is mapped to a program competency (or multiple competencies) and a learning or competency level. The learning or competency levels are: Beginner (B), Intermediate (I), and Advanced (A).
The MHA program’s domains and competencies, definitions of “competency” levels, and a matrix which illustrates how the competencies connect to program courses is located on Blackboard in the “MHA Domains and Competencies” folder which is located in the “MHA Connect” Blackboard page.
The matrix below illustrates how each course objective relates to the program competency model and the competency level students are expected to attain on each selected competency during this course.
Course Competency Matrix
Competencies Objective(s) | Level | Evaluation method(s)D. Leadership and management D.3.1: Demonstrate how to perform job analyses and develop job descriptions. IClass-based discussions and exercises; final examD.3.2: Analyze models of wage, salary, and benefit determination. BClass-based discussions and exercises; final examD.3.3: Analyze and apply effective methods for recruitment, selection, and onboarding models. BClass-based discussions and exercises; final examD.3.4: Analyze how to most effectively engage staff, improve staff retention, and reduce “burn-out.” BClass-based discussions and exercises; final examD.3.5: Analyze and apply effective personnel evaluation methods. IClass-based discussions and exercises; final examD.3.6: Analyze effective staff development strategies and develop employee reward and recognition strategies. IClass-based discussions and exercises; final examD.3.7: Analyze and apply effective methods to build and sustain a professional work environment. BClass-based discussions and exercises; final examD.3.8: Analyze models of labor relations and managing with a union. BClass-based discussions and exercises; final exam | |||
TEXTBOOK AND/OR LOCATION OF COURSE READINGS
The textbooks for this class are:
Sampson, C.J. and Fried, B. (2021) Human Resources in Healthcare: Managing for Success (5th ed.). Chicago, IL: Health Administration Press.
COURSE ANNOUNCEMENTS
Check Blackboard regularly for course announcements, weekly readings, and other material. Please also check your Hofstra email address for any class messages.
| Students may earn a top score of 100% in this course. Students’ course scores are calculated as follows: | |
| % of score | Evaluation methods |
| 20%40%40% | Attendance & ParticipationIndividual & Group AssignmentsFinal Examination |
| 100% | Total possible percentage score |
EVALUATION SCALE
| Score | Grade | Score | Grade | |
| 96% – 100% | A | 73% – 76.99% | C | |
| 90% – 95.99% | A- | 70% – 72.99% | C- | |
| 87% – 89.99% | B+ | 67% – 69.99% | D+ | |
| 83% – 86.99% | B | 64% – 66.99% | D | |
| 80% – 82.99% | B- | 60%-63.99% | D- | |
| 77% – 79.99% | C+ | 0%-59.99% | F |
EVALUATION METHODS
| Students are evaluated through the following evaluation methods: | |
Attendance and active participation in class activities and discussions is expected at all sessions. All exercises, reflections and in-class discussion questions are meant to elicit active class participation. | |
| Due date: On-going throughout the course | |
| Competencies evaluated: D.3.1-3.8 | |
These assignments are based on assigned chapters, exercises and class discussions developed during the week. They are designed to help you understand what it will be like to confront certain human resources issues in a healthcare organization today. You will be expected to identify issues, take the key elements from the course and apply what you have learned. | |
| Due date: TBD | |
| Competencies evaluated: D.3.1-3.8 | |
Multiple choice/short answer/essay based on all assigned chapters, exercises and class discussions developed throughout the course. | |
| Due date: December 2022 | |
| Competencies evaluated: D.3.1-3.8 | |
EXPECTED COURSE SCHEDULE
| The course schedule is tentative. Schedule changes will be announced in class, through Blackboard, or through student’s Hofstra University email accounts.Please note, there are no classes on October 26 and November 23. | ||
| Class | Topic(s) | Readings/pre-session expectations |
| 1: 9/5 | Course Introduction | |
| Deliverable(s): No reading | ||
| Course objectives: Introduce students to the course/instructor/fellow students. Discuss expectations for the course and coursework. NO CLASS 9/12 | ||
| 2: 9/19 | Strategic HR Management | |
| Deliverable(s): Chapter 1 | ||
| Course objectives: Discuss strategic HR management and why that is important in today’s healthcare workforce.D.3.7: Analyze and apply effective methods to build and sustain a professional work environment. | ||
| 3: 9/26 | Managing with Organized Labor | |
| Deliverable(s): Chapter 12 | ||
| Course objectives: Introduction to organized labor. D.3.8: Analyze models of labor relations and managing with a union. | ||
| 4: 10/3 | Employment Law, Employee Relations, and Healthcare | |
| Deliverable(s): Chapter 2 | ||
| Course objectives: Introduction to various laws that impacts the healthcare workforce. Discuss employee relations in the context of the healthcare workforce.D.3.7: Analyze and apply effective methods to build and sustain a professional work environment. | ||
| 5: 10/10 | Healthcare Professionals, Credentialing of Healthcare Professionals, and Workforce Diversity | |
| Deliverable(s): Chapters 3, 4 and 5 | ||
| Course objectives: Introduction to healthcare credentialing and workforce diversity in the workforce and various models of diversity training.D.3.3: Analyze and apply effective methods for recruitment, selection, and onboarding models.D.3.6: Analyze effective staff development strategies and develop employee reward and recognition strategies.NO CLASS 10/17 | ||
| 6: 10/24 | Job Analysis and Job Design | |
| Deliverable(s): Chapter 6 | ||
| Course objectives: Discuss methods and models of job analysis and design.D.3.1: Demonstrate how to perform job analyses and develop job descriptions. NO CLASS 10/31 | ||
| 7: 11/7 | Recruitment, Selection, and Retention | |
| Deliverable(s): Chapter 7 and 8 | ||
| Course objectives: Discuss the importance of recruitment, selection and retention in healthcare workforce.D.3.3: Analyze and apply effective methods for recruitment, selection, and onboarding models. | ||
| 8: 11/14 | Performance Management | |
| Deliverable(s): Chapter 9 | ||
| Course objectives: Review various models and methods of performance management and the importance of performance management in the workplace.D.3.5: Analyze and apply effective personnel evaluation methods. | ||
| 9: 11/21 | Compensation Practices, Planning, and ChallengesEmployee Benefits | |
| Deliverable(s): Chapters 10 and 11 | ||
| Course objectives: Review models of compensation practices and planning and what some of the challenges that they present. Review what constitutes employee benefits and impact on workforce and workplace.D.3.2: Analyze models of wage, salary, and benefit determination. | ||
| 10: 11/28 | Workforce Planning in a Rapidly Changing Healthcare System | |
| Deliverable(s): Chapter 13 | ||
| Course objectives: Review models of organizational development, training and learning and the importance for such on workforce and workplace.D.3.6: Analyze effective staff development strategies and develop employee reward and recognition strategies | ||
| 11: 12/5 | Burnout, Well-Being and Workplace Vitality | |
| Deliverable(s): Chapter 16 | ||
| Course objectives: Discuss the importance of workforce planning in a constantly changing system and the impact on the workplace.D.3.7: Analyze and apply effective methods to build and sustain a professional work environment. | ||
| 12: 12/12 | Final Review/Make-up Class (if necessary) | |
| Deliverable(s): N/A | ||
| 12/14-12/20 | Final Exam On-Line | |
| Deliverable(s): Final Exam | ||
| Course objectives: N/A | ||
COURSE POLICIES
- Attendance: The School of Health Professions and Human Services requires a minimum of 75% attendance for passing. In a course meeting once a week that could translate into TWO permissible absences, albeit with penalty. More than TWO absences will put the student at risk for a poor or failing grade for the course. Students are encouraged to attend all classes and keep in touch with the Professor if an absence is unavoidable.
- Late assignments: Assignments are due at the beginning of class or the time stated on the assignment. An assignment turned in late may fall half a letter grade. Thus, if an assignment due at 5:00 is turned in at 5:01 the maximum letter grade could be an A-. Subsequently, for each day an assignment is past due, its maximum letter grade may decrease by an additional grade level.
- Remote Synchronous Class: You are permitted to join class remotely for up to 3 classes during the semester. You must advise the professor via email (Dimitrios.Gounelas@hofstra.edu) no later than 2PM the day of the class. If notification is received after that time, there is no guarantee that the remote option can be accommodated and the missed class will count as an absence. In the event that a significant number of students choose the same class for remote option, then the class in its entirety may be converted to fully remote for that date. Notification will be sent to the class via email (Hofstra email addresses) in such event.
COURSE INFORMATION
- This course is offered by the Master of Health Administration (MHA) program. The MHA program is located in the Department of Health Professions and in the School of Health Professions and Human Services.
- HADM 200 is a 3-credit graduate course.
- There are no prerequisites for this class.
SUGGESTED RESOURCES
- Student Access Services: Student Access Services (SAS) staff and faculty provide support to students with disabilities. For assistance (e.g., academic accommodations) please call 516-463-7075, visit SAS staff and faculty in person at 107 Student Center, or visit SAS’s webpage.
- EdTech and Student Learning Support Services: Hofstra University staff and faculty provide students with technical support for Blackboard and campus and personal device questions as well as learning support for software. Walk-in support by EdTech staff and faculty is available in the Hammer Lab, or remotely remote by phone (516-463-7777) and support by Student Learning Support Services staff and faculty is available in Calkins 106 and may also be contacted by phone (516-463-2500).
- Hofstra University Writing Center: Hofstra University staff and faculty provide students with multiple levels of writing assistance on a variety of topics. Hofstra University Writing Center staff and faculty provide individual support to students in person (Mason Hall 102) and remotely. To schedule an appointment with Hofstra University Writing Center staff and faculty please visit the Writing Center’s scheduling webpage or call 516-463-4908.
HOFSTRA UNIVERSITY POLICIES
“For specific policy wording relating to the following important matters: Academic Dishonesty; Student Access Services; Deadlines and Grading Policies; Absences for Religious Observance; Discrimination, Harassment, Sexual Misconduct; the Center for Academic Excellence, see Hofstra Policies: Wording for Syllabuses: https://www.hofstra.edu/about/administration/provost/provost-hofstra-policies.html .”
Mask-wearing
Mask-wearing will be optional in all indoor spaces on the Hofstra campus, including classrooms. The only exceptions will be in the Student Health Services Office and on the campus shuttle. Some members of our community will continue to wear a mask. Masks will remain available in buildings around campus. Additional information regarding COVID protocols, including mask-wearing, can be found on the University’s Together Again webpage.
Information regarding the latest guidance on the Monkeypox viral infection can be found on the University’s Student Health Services Information about Monkeypox webpage.
Campus Closures/Snow Days
When the campus is closed for snow or other inclement weather, faculty are encouraged to hold classes remotely whenever pedagogically appropriate. Meeting remotely during campus closures eliminates the need to use snow/study days later in the semester. The decision to do so is left to the discretion of each faculty member and is communicated to students in a timely manner.
On snow days or other school closures, childcare, weather emergencies, bandwidth, technology or other home arrangements may interrupt class attendance. Students who are experiencing these issues should speak with faculty about possible ways to participate in class and/or catch up on missed work.
Class Attendance:
Participating in class—including attending in-person or synchronous online class meetings—is an essential part of a Hofstra education.
Instructor and Student Responsibility:
It is the responsibility of each instructor to specify clearly on the course syllabus all class attendance and participation requirements, including policies related to missed assignments, quizzes, and exams. When a student fails to attend class as required, it remains the student’s responsibility to contact the instructor by email prior to or immediately after class time to explain the absence. Given the serious nature of the Covid-19 virus, instructors recognize that students who do not feel well should not come to an in-person class meeting. It is the responsibility of the student to discuss with the instructor and make up any missed assignments, quizzes, or exams and to fulfill all class participation requirements in a timely manner. Students who are required to isolate or quarantine as a result of COVID-19 concerns should inform Student Health Services at 516-463-6745. As is the case for other confirmed health and emergency circumstances that may influence students’ attendance in classes, faculty will receive notification of anticipated absence(s) via email from the Dean of Students Office or the Center for University Advising. Students will be directed to talk with faculty about the most appropriate way to continue to participate in class and/or catch up on missed work.
Instructors should warn students whose repeated absences are cause for academic concern and inform students if they are in danger of failing the course because of the amount of work or class participation missed. Instructors are encouraged to reinforce attendance and other academic concerns by issuing an Alert through the Navigate app (formerly known as Connect) feature in the Hofstra Portal. If needed, and if permitted under relevant policies, the student may drop or withdraw from the course. Students with long-term illnesses that prevent regular attendance should coordinate with their academic advisors and Student Access Services (SAS) or appropriate accommodations.
Web Cameras:
Classes are scheduled to be in-person. However, there may be an occasion when a synchronous online class meeting is warranted. In that instance and for pedagogical, academic honesty, and security reasons, instructors may require students to have their web cameras turned on during synchronous online class meetings, labs, and exams. If specific testing software is required for exams, the student is responsible for making sure it works properly before an exam. Instructors should clearly indicate on the syllabus any course requirements for camera use. If a student has compelling technological or environmental reasons for leaving the camera off during class, the student should communicate directly and privately with the instructor to request an exemption and explore possible solutions.
Availability of Class Material When Students are Unable to Attend Class:
Each faculty member will determine a method(s) to accommodate students who cannot attend class(es) due to medical reasons and are enrolled in classes which include an in-person component. Some examples of course materials faculty may make available include PowerPoint presentations, class notes, recorded classes, or other resources deemed appropriate by the instructor. It is understood that only students enrolled in the course may view any materials posted online. It is important to note that there are some limited instances, e.g. due to the nature of the course material and assignments or based on licensure or accreditation standards, where classes cannot be completed without participation on campus or in a clinical setting. In these instances, the major department will work with the student to make alternative arrangements to help students stay on track in their degree program.
Academic Integrity:
Hofstra University places high value upon educating students about academic honesty. At the same time, the University will not tolerate dishonesty, and it will not offer the privileges of the community to the repeat offender. The academic community assumes that work of any kind–whether a research paper, a critical essay, a homework assignment, a test or quiz, a computer program, or a creative assignment in any medium–is done, entirely and without unauthorized assistance, by the individual(s) whose name(s) it bears. Students bear the ultimate responsibility for implementing the principles of academic honesty. For more information, please visit hofstra.edu/fps/11.html.
In the spring of 2012, the University community affirmed a new expression of commitment by instituting the Hofstra University Honor Code. The Honor Code is a statement of shared values.
- Hofstra University Honor Code: “As a member of the Hofstra community I pledge to demonstrate integrity and ethical behavior in all aspects of my life, both inside and out of the classroom. I understand that I am accountable for everything I say and write. I will not misrepresent my academic work, nor will I give or receive unauthorized assistance for academic work. I agree to respect the rights of all members of the Hofstra community. I will be guided by the values expressed in the P.R.I.D.E Values. I accept the responsibility to follow this Honor Code at all times.”
- Honor Code Short Form: “I pledge on my honor that I have done this work with honesty and integrity, without giving or receiving unauthorized assistance.”
- Turnitin for Textual Similarity Review: “Students agree that by taking this course all required papers may be subject to submission for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers will be included as source documents in the Turnitin.com reference database solely for the purpose of detecting plagiarism of such papers. Use of the Turnitin.com service is subject to the Usage Policy stated in the Turnitin.com site.”
- Academic Dishonesty: Plagiarism and other forms of academic dishonesty are serious ethical and professional infractions. For information regarding academic honesty, examples of violations, procedures for handling violations, as well as a student’s right to appeal a charge, see Faculty Policy Series #11 or Faculty Policy Series #11G.
Disability Accommodations:
Students who need accommodations for a disability should contact Student Access Services (SAS). In accordance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, qualified individuals with disabilities will not be discriminated against in programs, or services available at Hofstra University. Individuals with disabilities are entitled to accommodations designed to facilitate full access to all programs and services. SAS is responsible for coordinating disability-related accommodations and will provide students with documented disabilities accommodation letters, as appropriate.
Please note that accommodations may require early planning and are not retroactive; please contact SAS as soon as possible. All students are responsible for providing accommodation letters to each instructor and for discussing with the instructor the specific accommodations needed and how they can be best implemented in each course. For more information on services provided by the University and for submission of documentation, please contact Student Access Services, Room 107 Mack Student Center, SAS@hofstra.edu, 516-463-7075.
Resources for Students who are Pregnant:
Students who are pregnant, who wish to request adjustments related to their pregnancy or pregnancy-related condition, such as opportunities to make up missed work, excused absence from class, or extensions, should contact Student Access Services, Room 107 Mack Student Center, SAS@hofstra.edu, 516-463-7075. Students who wish to learn more about how the University supports students who are pregnant in continuing their education should contact the Title IX Officer Coordinator for Student Issues at 516-463-5841 or StudentTitleIX@hofstra.edu.
Temporary Adjustments/Academic Leave of Absence:
Students who experience a medical event (e.g., hospitalization) or who have a short-term health condition (longer than 10 days), including a COVID-19-related condition, which they believe may require temporary adjustments to participate in class, should contact:
Student Access Services
Room 107 Mack Student Center
SAS@hofstra.edu
516-463-7075
Students seeking an academic leave of absence from the University (i.e., for a minimum of one full fall or spring semester) should visit our Academic Leave and Withdrawal page for more information.
Absences for Religious Observance:
Hofstra University recognizes that students and/or faculty may from time to time miss class due to religious observances. Students who anticipate missing class for this reason should notify faculty members in advance. Likewise, faculty members who anticipate missing class for religious observance should notify students in their classes.
As per Faculty Policy Series 12 (B): “No student shall be expelled or refused admission to Hofstra University because he or she is unable to participate in any examination, study or work requirement because of his or her religious obligations and practices. However, all students are expected to complete all assignments and examinations. It is understood that no adverse or prejudicial effects shall result to any student who avails him or herself of religious observances. The University, faculty, and student shall work together to achieve a reasonable accommodation concerning any conflicts between educational and religious obligations.”
In accordance with New York state law, each student who is absent from school because of their religious beliefs will be given an equivalent opportunity to register for classes or make up any examination, study, or work requirements that the student may have missed because of that absence on any particular day or days.
University Deadlines:
For important dates and University deadlines, see the Academic Calendar webpage.
Grade Policy and Deadlines:
Hofstra’s policies regarding incomplete grades, default grades, and associated deadlines can be found in the Hofstra Bulletins.
Discriminatory Harassment, Sexual Assault, Dating & Domestic Violence, and Stalking
Hofstra prohibits sexual and other discriminatory harassment, stalking, domestic and dating violence, and sexual assault (collectively, “Gender-Based Offenses”). Students who believe they have been subjected to any of these Gender-Based Offenses should refer to Hofstra’s Nondiscrimination Policy for information about applicable policies and how to submit reports. Students may contact the Title IX Coordinator for Student Issues at 516-463-5841 or StudentTitleIX@hofstra.edu or contact Public Safety at 516-463-6606, or, for concerns involving employees or other nonstudents, the Title IX Coordinator for Employee Issues, at 516-463-6859 or HumanResources@hofstra.edu. Confidential resources and support are also available from medical and counseling professionals in the Student Health and Counseling Center (516-463-6745) and clergy in the Interfaith Center.