- Write a summary about ERP, CRM, SCM, TPS, DSS, and KMS (a paragraph for each).
- After reviewing the resource in this week’s reading on decision support systems (DSS), research different software solutions available in the market that serve this purpose. Identify which market or industry each system works in.
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- Answer the following questions:
1. Can you describe a situation where the CRM system directly contributed to a successful sale or improved a customer relationship?
2. How has the integration of various business processes through the ERP system affected daily operations and overall productivity?
3. Can you share an example of a complex business problem where the DSS played a crucial role in determining the optimal solution?