Conflict Resolution and Negotiation Analysis Using Crucial Conversations

Week 4 Assignment and Rubric

Length: 8 – 10 double-spaced pages (excluding title and references pages) Due:

Value: 250 Points for 25% of the final grade Post: Week 4 Assignments through Turnitin

The book Crucial Conversations offers insights into ways of personally mastering an individual’s ability to conduct a critical negotiation, concerning any major issue, with the result of reaching some form of mutually agreeable outcome. In this assignment, you must cite 4 or more sources with one source being the text by Patterson, Grenny, and Switzler (2011).

First, select a historical or current organizational conflict requiring negotiation to resolve. Briefly describe the conflict including relevant background data and history. Second, describe how the following elements of Crucial Conversations were or are utilized to resolve the issues involved:

1. What was the form of the dialogue between the parties? Was there any form of shared meaning developed during the conversations?
2. How open are/were the negotiators with each other? Were there hidden agendas?
3. Was there a sense of mutual purpose in the negotiations? How was that communicated?
4. Was or is there a “safe” environment created?
5. Did each side “master their own stories” in order to reduce and/or eliminate the emotions from the conversation?
6. Was there an environment of real, open and honest communication?
7. Was there an attempt to really understand the other party’s true feelings?
8. Which method of decision making was utilized to reach an agreeable resolution to the conflict?
   1. Command
   2. Consultation
   3. A Vote
   4. Consensus
9. How were all these elements put together to reach an agreement?

Your paper should be 8 – 10 pages in length and follow APA writing standards, which include a cover page, reference page, and in-text citations. You will need at least 4 sources, with one being your textbook.

Evaluation Criteria: Grading Rubric

Criteria	Exemplary	Proficient	Developing	Emerging
Conflict Description	40 – 36Clearly and concisely describes the organizational conflict including relevant background data and history.Narrative does not exceed one page	35 – 31Fairly clearly describes the organizational conflict including relevant background data and history.Narrative may slightly exceed onepage	30 – 26Somewhat describes the conflict but may not include relevant background and history. Narrative may be 10 percent too long or short	25 – 0Limited if any description of an organizational conflict.
Negotiation and ConflictManagement	40 – 36Comprehensively discusses impact of	35 – 31Fairly accurately discusses impact of	30 – 26Somewhat discusses impact of	25 – 0Limited if any discussion of

Strategies	2 or more negotiation fundamentals and/or how 2 or more conflict management methods and techniques are employed to resolve differences.	2 negotiation fundamentals and/or how 2 conflict management methods and techniques are employed to resolve differences.	1 – 2 negotiation fundamentals and/or how 1 – 2 conflict management methods and techniques are employed to resolve differences. One description may beinaccurate or lack substance	negotiation fundamentals and/or conflict management methods and techniques
Resolution Impact	40 – 36Comprehensively discusses how achieving the goals of the initiative impact 3 or more organizational systems (e.g., other departments, functions, outcomes,etc.)	35 – 31Fairly accurately discusses how achieving the goals of the initiative impact 2 – 3 organizational systems (e.g., other departments, functions, outcomes,etc.)	30 – 26Somewhat discusses how achieving the goals of the initiative impact 1 – 3 organizational systems. One description may be inaccurate or lacksubstance	25 – 0Limited if any discussion of how achieving the goals of the initiative impact organizational systems
Feedback	40 – 36Comprehensively describes 3 or more relevant theories supporting conflict resolution practices. Clearly indicates how the initiative will result in improved organizational alignment	35 – 31Fairly accurately describes 2 – 3 relevant theories supporting conflict resolution practices. Fairly clearly indicates how the initiative will result in improvedorganizational alignment	30 – 26Somewhat describes 1 – 3 relevant theories supporting conflict resolution practices but may indicate how the initiative will result in improved organizational alignment	25 – 0Limited if any description of. relevant theories supporting conflict resolution practices
Instruments	40 – 36Clearly and concisely describes 3 or more feedback instruments used in the assessment and/or evaluation phases of the initiative. Includes comprehensive discussion of how feedback will be used (interpreted) as a value-addedactivity	35 – 31Fairly clearly describes 2 – 3 feedback instruments used in the assessment and/or evaluation phases of the initiative. Includes discussion of how feedback will be used (interpreted) as a value-added activity	30 – 26Somewhat describes 1 – 3 feedback instruments used in the assessment but may not includes discussion of how feedback will be used (interpreted) as a value-added activity	25 – 0Limited if any description of\feedback instruments or how feedback will be used (interpreted) as a value-added activity
APA and Sources	20 – 19Uses 4 or more academic sources. Uses headers to organize paper, and accurately adheres to APA standards; reference page and citations are correct. All sources listed in References are cited in paper	18 – 17Uses 3 – 4 academic sources. Uses headers to organize paper, and adheres to APA standards; reference page and citations are correct with minor (1-3) errors. All sources listed in References are cited in paper	16 – 15Uses 2 – 4 academic sources. May not use headers. APA standards are somewhat followed; the work of others is cited but with numerous (4 – 10) errors. Sources listed in References and citations may not match	14 – 0Uses 0 – 3 academic sources. Limited adherence to APA standards in the paper and Reference page; work of others may be cited but with multiple (11+) errors. Sources listed in References and citations do not

				match
Writing Mechanics	30 – 28The paper is logical and well organized; spelling, grammar and punctuation are accurate. Paper is the required length of 8 – 10 pages of content, and includes a correctly prepared title page.	27 – 24The paper is mostly logical and organized but with minor (1 – 3) errors in spelling, grammar and/or punctuation. The content may be 5% too long or short; includes a correctly prepared title page.	23 – 20The paper is somewhat logical butmay lack organization. May have several (4 – 10) errors in spelling, grammar and/or punctuation. The content may be 10% too long or short, and may not include a correctlyprepared title page	19 – 0The paper lacks clarity and may be confusing with numerous (11+) errors in spelling, grammar and/or punctuation. The content may be 15% too long or short, and may not include a title page